This page explains the current public expectations for refunds, cancellations, and billing disputes so users can evaluate checkout terms before purchase.
Digital memberships and credit-based entitlements become available immediately after activation. Unless required by law or explicitly promised otherwise, fully delivered digital services are generally not eligible for no-questions-asked refunds.
Users may disable future renewal through the subscription-management flow. Disabling renewal usually stops the next billing cycle but does not void the already active term immediately.
Email support@motiona.app with the account email, payment timestamp, screenshots, and a short explanation. To protect personal privacy, identity and address details are not displayed publicly, but are provided to payment, compliance, or legal service providers when required.