What creation flows are supported?
The product currently supports text-to-image, image-to-image, reusable templates, style presets, and selected video workflows. Exact limits still vary by model, resolution, and queue depth.
Support
FAQ
This page collects the current questions that matter most before purchase and during production so users can self-serve faster.
What can free users do?
New accounts can experience the core creative flow first and get a feel for output quality and workflow. Higher-volume creation, HD export, and sustained asset retention are part of paid plans.
How does the experience change after upgrading?
Upgrading gives you more room to create comfortably: a larger monthly budget, higher-quality export, and a steadier runway for iterative edits, repeatable campaigns, and premium workflows.
Do failed generations consume credits?
No. Failed jobs do not deduct credits. You can review queue state in My Works before deciding whether to retry, rewrite the prompt, or switch models.
Can generated outputs be used commercially?
Paid members may use generated images and videos in personal and commercial projects, but users remain responsible for the legality of source materials, likeness rights, trademarks, and final usage.
How do subscription and billing issues get handled?
Subscription changes, renewals, and billing review should be handled through account billing entry points. For payment failures, duplicate charges, or invoice requests, contact support directly.
How should I contact support?
Email support@motiona.app with the account email, approximate time, model used, and a screenshot. That usually cuts the back-and-forth needed for diagnosis.
Review common answers about AI image and video generation, membership scope, retries, commercial use, and support.Contact Support